Customer Care

ARFANGO CUSTOMER SERVICE

Please for any information or question contact our “Customer service Arfango Firenze” at:

 

(0039) 055 7450030

 

Operating Hours:

Monday to Friday 09:00am - 13:00am and  02:00pm - 06:00pm 

 We speak English, Italian, French, Spanish and German. 

 

If you prefer you can write us at customercare@arfangofirenze.com and we guarantee you a response within 8 working hours.


TERMS AND CONDITIONS OF SALE


The products sold from this website are supplied and sold by T&G s.r.l., with registered office in
Roma (Italia), Viale Luca Gaurico, n. 9, CAP. 00143 registered at Registro delle imprese di Roma in
data 21-11-2014 sez. Fiscal code / vat and registration number C.F/P.IVA 13097221009, Share Capital
10.000,00 €, e-mail: tegsrl@b2bpec.it (hereby the Seller).

1. LEGAL NOTES


These General Terms and Conditions ("Terms") are regulated by the Consumer Code (Legislative Decree. N.
206/2005, as amended) and by the rules on electronic commerce (Legislative Decree. N. 70/2003 and
amended) and apply only to the web sale, by means of the displayed products on arfangofirenze.com
website, at which there is the "Buy online" button, and the Services as set forth in these Terms. In case of
changes of the General Conditions, the purchase order will apply the General Conditions published on the
website at the same time the Order by the Customer
This document (as well as all the following mentioned) contains all the Terms and Conditions of Sale
regulate the supply and sale of products in this website http://www.arfangofirenze.com and the products
commercialized within the Store by the client.
The Seller offers products for sale on arfangofirenze.com, the products he selected and conducts in its ecommerce
activities, which are available exclusively to its end users are consumers.
When we talk about Consumer we mean any person who has reached the age of majority, acting at
arfangofirenze.com for purposes extraneous to their trade, business or professional activity, as required by
Legislative Decree 6 September 2005 n.206.
In view of its commercial policy, the Seller reserves the right not to process orders from other than the
consumer or however orders that do not comply with its trade policy.
Using this site or placing an order through it, constitutes acceptance of these Conditions and of the part of the
Customer Data Protection Policies. For any issues, questions or concerns relating to the conditions and the
Data Protection Policy, the Buyer can contact the Seller by sending an e-mail to info@arfangofirenze.com.
The Contract (as defined below) will be improved by choosing one of the languages available on this website
(Italian- English).

2- USE OF THE WEBSITE


By using this website and/or carrying out orders through the same, you agree to: (1) make use of the website
only to conduct consultations or orders legally valid; (2) do not make false or fraudulent orders, if we would
have plausible reasons to believe that an order of this nature has been made, the Seller is entitled to cancel it
and inform the competent authorities; (3) provide your e-mail address, postal address and/or other contact
information in a truthful and correct way.
At the same time, the Client agrees to the use of this information by the Seller. If the Client has not provided
all the necessary information, the Seller would not be able to follow up the order.

3- ADVANCED MODE OF CONTRACT


The information contained in these Conditions and the details contained in this website does not constitute an
offer to the public, but a mere invitation to submit a contract proposal. There shall be no contract between
the parties in connection with any products until the order has been explicitly accepted by the Seller.
Whether an offer will is not accepted, and a charge was already made, the amount will be returned in its
entirety.
Before buying the product, by positioning the cursor over the same, the customer can immediately see the
summary information and the essential characteristics of the product, as well as the price (inclusive of all
taxes, applicable taxes and shipping costs) for EU countries; for all the other country - by clicking on the
country of destination - they will be automatically added to the product price the cost of shipping.
The selected product can be collected in the "Shopping Cart" by clicking the "Add to Cart" button. By
clicking on the "Authorize payment" button, the customer is bound to purchase the goods that are found in
his Cart.
Before an order is made, the orders details can be viewed and edited at any time by clicking on the
"Shopping Cart and Checkout" button, with a warning that such forwarding implies the obligation to pay the
payment of the price indicated.
Next, you will receive an e-mail confirming receipt of the order (the "Order Confirmation").
Every order will be subject to approval of the Seller which will inform the customer by sending an e -mail
confirmation that the order is being shipped (the "Dispatch Confirmation"). The contract for the purchase of
a product will be concluded only when the Dispatch Confirmation will be sent. The Contract will relate only
to the products listed in the Dispatch Confirmation.
The Seller may, in its will, not process purchase orders that do not give sufficient guarantees of solvency,
which are incomplete or incorrect, or in the event of unavailability of products.
All product orders are subject to the availability of the same. In this sense, in the event of supply problems,
or if there are no items in stock, the Seller reserves the right to provide information related to replacement of
quality products and value at or above which the customer can decide to order. If the customer does not wish
to place an order of such substitute products, we will refund all amounts already paid if necessary.
Please note that the purchased products are can be shipped to other countries, not only the country from
which the order was placed.
The Seller reserves the right to remove any product from this website, http://www.arfangofirenze.com, at any
time and/or remove or modify any material or content thereof. Although everything possible will always be
done to give effect to all orders, there may be exceptional circumstances for which the Seller is obliged to
reject the processing of orders after sending the Order Confirmation; the Seller reserves the right at any time.
The Customer acknowledges the fact that stocks of products are limited. The customer is therefore aware
that all the products described on the Site are subject to availability.
The Seller reserves the right to change the items offered on the Site at any time, without notice.
The risks of the products will become a responsibility of the Customer from the moment of their delivery.

4-PRICE AND PAYMENT


The price of products will be specified every time on the Site, except whether there is an obvious error. If the
Seller notices an error in the price of the products ordered, the customer will be informed as soon as possible
and will be offered the option of reconfirming their order at the right amount, or to cancel it. If the Seller is
having difficulties contacting the Customer, a full amount will be refunded.
The Seller has no obligation to provide the product/s at a price lower than mistakenly indicated (even if it
had already been sent to the Dispatch Confirmation) if the pricing error was obvious and unequivocal and if
it was easy for the Customer to locate it as incorrect.
The website prices include VAT (but exclude delivery costs, which are to be added to the total amount to be
paid, for non-EU countries). Prices are subject to change at any time; however (unless previously agreed)
possible changes will not affect orders for which have already been sent an Order Confirmation. Once the
Buyer has selected the items to purchase, these items will be added to the cart and the next step will involve
the finalizing of the order and payment. Following this steps the Buyer will have to follow the instructions
for purchasing, by entering and verifying the information required in each step of the buying process.
Once the Seller receives the order, the Buyer’s credit card will be pre-authorized on. If paying by credit card,
the financial information (eg. the debit/credit card number and expiration date) will be sent by encrypted
protocol to the banks, which provide the remote electronic payment services, without third parties, in any
access. Such details will never be used by the Seller except for performing the procedure relevant to your
purchase or issuing refunds in the case of any returns, as a result of the right of withdrawal, or if it becomes
necessary to prevent or report to police the commission of fraud arfangofirenze.com.
If the chosen payment method is PayPal, the charge will occur at the time of confirmation of the order. By
clicking on "Authorize Payment" the Seller confirms the Buyer that the credit card is his/hers property.
Credit cards will be subject to verification and authorization by the issuer of the same, but if such institution
does not authorize the payment, the Seller shall not be liable for any delay or non-delivery and it will not be
possible to refine any Contract.
In accordance with the legislation in force, all purchases made through the website will be subject to Value
Added Tax (VAT),

5. DELIVERY OF PRODUCTS AND RIGHT OF WITHDRAWAL


Our shipping service is completely managed by M4EC Italia Srl (www. e-motion.com), a company that
offers the complete outsourcing of the shipping and will choose with care and discretion the express courier
most suitable, depending on the destination country. The countries where our shipping service operates are:
Africa, Central America, South America, Asia, Europe, non-Europe with only exclusion of Oceania). The
shipping costs may vary depending on the country of dispatch and/or receipt.
Before making any order, the Buyer must ensure that the delivery service covers the country of destination of
the goods.
Customers, as defined in Article 3 of the Consumer Code, have the rights to set out in ART.52 et seq. of the
Consumer Code, as amended by Legislative Decree 21 of 02/21/2014.
Right of withdrawal: the Buyer is entitled to withdraw from the contract within 14 days without giving any
reason and without incurring any costs other than those provided for by art. 56 paragraph 2 article 57 Leg.
206/2005.
The withdrawal period referred to in paragraph ends after 14 days from the day on which the Buyer or a third
party other than the carrier - and indicated by the customer, acquires physical possession of the goods. In
case of a purchase consisting of multiple lots or pieces, the period ends after 14 days from the day when the
customer or a third party other than the carrier acquires the physical possession of the last good.
In order to exercise the right of contract withdrawal deadline, it is sufficient to contact us via email at:
info@arfangofirenze.com.
To meet the withdrawal deadline, it is sufficient for the Buyer to send out a communication concerning their
exercise of right of withdrawal before the expiration of the withdrawal period.
Unless the Seller has offered to collect the goods himself, the customer must return the goods or hand them
over to the Seller or by a third party authorized by the Seller to receive the goods without undue delay and
within 14 days from the date on which the Client informed the Seller about his decision to withdraw from the
contract. The deadline is met if the Buyer sends back the goods before the expiration of the 14 days period.
The Buyer shall only bear the direct cost of returning the goods. The Client is solely responsible for the
decrease in value of the goods resulting from the handling of the goods other than resulting to establish the
nature, characteristics, functioning of the goods. Anything not specified in this Agreement makes express
reference to the applicable legislation.
Any refunds will be made using the same means of payment used for the initial transaction.
The right to withdraw from the Contract will be exclusively applied to those products made in the same
condition in which the customer received them. No refund will be made if the product has been used (beyond
simply opening the package) and for products that are not in the same condition in which they were delivered
or have been damaged. The items must be returned using or including the original envelope in the package,
instructions and other documents accompanying the products. In any case, the product must be returned
together with proof bubble on delivery. We will no be able to make changes to size and color of the product;
therefore, the Buyer will have to make a new order.
The Seller shall not be liable in any way for failures or delays in performing any of his obligations under the
Contract caused by events that are beyond the reasonable control ("Force Majeure Event"). Force Majeure
Event includes any act, event, omission or accident beyond our reasonable control; this term includes, for
example - but not for limitation - these: 1. Strikes, lockouts or other industrial action. 2. riots, invasion,
terrorist attack or threat of terrorist attack, war (declared or not), or the threat of war. 3. Fire, explosion,
storm, flood, earthquake, epidemic or other natural disasters. 4. Impossibility of the use of railways,
shipping, aircraft, motor transport or other means of public or private transport. 5. Inability to use public or
private telecommunications networks. 6. Acts, decrees, legislation, regulations or restrictions of any
government. 7. Any strike, failure or accidents, postal or other relevant transport. It is understood that the
execution of the obligations under the Contract will be suspended for the duration of the Force Majeure
Event. Consequently it will be granted an extension for the execution of the Contract equal to the duration of
that period.

6- LEGAL WARRANTIES


The Buyer, as defined in art. 3 of the Consumer Code (Legislative Decree 6 September 2005, n. 206), has the
right to seek legal guarantee provided by the Consumer Code itself in Articles 128-132.
On arfangofirenze.com we offer high quality products for sale made with carefully selected materials.
All the products have the natural characteristics of the materials used in the manufacture. Natural features
such as the leather, the surface texture, the nodes or a slight change in color should not be identified as
imperfections or defects. On the contrary, the lack of uniformity due to the use of natural raw materials must
be expected and appreciated. We select only the highest quality products, but some changes are inevitable
and must be accepted as part of the appearance characteristic of the product. These provisions do not in any
way limit the rights granted to consumers by law or the related rights of withdrawal from the Contract.
The products in this website have the same quality standards offered on the market.
The main characteristics of our products are shown on arfangofirenze.com within each product listing, the
images and colors of products offered for sale are the same as the real ones.
All products come with an adhesive label indicating the texture of the product and the origin of the materials
used.
The Seller in the event of exercise of the right of withdrawal, has the right to refuse to return or not fully
repay the amounts paid by the Buyer, in relation to those products that do not present the label or that have
been altered in their characteristics essential and qualitative and/or damaged, (products bearing scratches,
wear of the sole, use, etc...).

7- PRIVACY POLICY


User data are processed by the Seller in accordance with the provisions of legislation on protection of
personal data, as specified in the information provided in the section "information pursuant to art. 13 of
Legislative Decree no. 30.06.2003"
By using the website, the Buyer authorizes the Seller to the processing of such information and personal data
and declaring that all information and / or personal information provided is accurate and truthful.
The contribution, to arfangofirenze.com of the Buyer personal data, required on different occasions to
collect, can be obligatory (basic and necessary) to achieve the purposes specified in the relevant information,
or optional.
The mandatory or voluntary nature of data provision is specified by the symbol (*) placed next to the
information that is compulsory.
Any refusal to communicate to arfangofirenze.com certain information marked as compulsory, makes it
impossible to achieve the main purpose of the specific collection and it may be impossible to perform the
contract of purchase or provide the other services available on site.
The provision of data not marked as essential is optional and has no consequences in order to achieve the
main purpose of collection.
Any purpose, other than that specified treatment for which were provided personal data, will be highlighted
in this form and will be prosecuted by arfangofirenze.com only after obtaining the express consent.

8-WRITTEN COMMUNICATIONS


When using our site, the Buyer agrees that the majority of notifications are made electronically. The Buyer
will eventually be contacted by e-mail or by posting notices on the website. For contractual purposes, the
Buyer agrees to this electronic means of communication and acknowledges that all contracts, notices,
information and other communications that we provide electronically will comply with the legal requirement
that provides for such communications to be in writing. This provision does not in any way restrict the rights
recognized by law.
All communications should be sent preferably by using the e-mail address info@arfangofirenze.com. The
Seller reserves the rights to send any communications by email or by post to the address provided when
placing your order.

9-LAW AND JURISDICTION


These Terms and Conditions are governed by Italian law and shall be interpreted according to it.
In case of dispute arising from the interpretation and/or application of these General Conditions will be
responsible, on an exclusive and binding, the Court of the place of domicile or residence of the customer, if
located in Italian territory. If the domicile or residence of the customer is located in a different territory from
the Italian State, the customer can sue either the Court of their place of residence or domicile or the Court of
Arezzo.